Library Systems Management
Code
722051121
Academic unit
Faculdade de Ciências Sociais e Humanas
Department
História
Credits
3
Weekly hours
3 letivas + 1 tutorial
Teaching language
Portuguese
Objectives
a) To develop skills in library system management, in organizational context or in specialized centers oriented towards capture, treatment and diffusion of libraries services.
b) To understand the library and organizational environment and the challenges in the knowledge society.
c) To promote a vision of libraries and organizations oriented towards change and continuous improvement of clients satisfaction of needs and towards quality management.
Prerequisites
None.
Subject matter
1.Library systems. Typologies
2. Organizational environment. Macro-environment and micro environment.
3. Organizations.
3.1 - Mission, objectives, services, activivities, processes.
3.2 Structure.
3.3 Leadership.
3.3 Organizational Culture.
3.4 Human Resources, finantial resources and material resources.
3.5 Informational resources: policies, plans, standards and procedures.
3.6 - Products and services.
3.7 Marketing.
4. Change management.
5. Planning.
5.1 Strategical planning.Exercises.
5.2 Action planning. Exercises.
6. Gestão da qualidade.
6.1 Concepts.
6.2 Standards and service models.
6.3 Quality management systems.
6.3.1 Planning and control. Quality measurement. Performance evaluation. Integrated models.
6.3.2 Instruments: Quality charter. Quality Manuel. Benchmarking. Certification.
Bibliography
CARAPETO, Carlos; FONSECA, Fátima Administração pública. Modernização, qualidade, inovação.Lisboa:Sílabo,2005;
Chiavenato, Idalberto; SAPIRO, Adão - Planejamento estratégico. Fundamentos e aplicaçőes. Rio de Janeiro: Elsevier, 2003;
INSTITUTO PORTUGUÊS DA QUALIDADE Norma portuguesa. Sistemas de gestão da qualidade. ISO 9001 : 2000. [Tradução da ISO 9001: 2000, Quality management systems Requirements. [Consult. 19.02.2005]. Disponível em
http://www.iso.org/iso/en/CombinedQueryResult.CombinedQueryResult?queryString=9001%3A+2000 ];
OCHÔA, Paula; PINTO, Leonor Gaspar - Aprender a inovar. Guia para o desenvolvimento de competências de gestão para os profissionais de informação e documentação. Lisboa: BAD, 2004.
Teaching method
Expositive, participative and experimental methods.
Evaluation method
The assessment is based on a group practical work centered on the creation of a quality charter of a library tipology (40%), and a written test (40%). There is a valorization of student qualitative attributes in the process of teaching/learning as active participation and interest (10%).