Gestão de Operações
Código
1205-198
Unidade Orgânica
null
Departamento
null
Créditos
7,5
Professor responsável
Manuel Baganha
Língua de ensino
English
Objectivos
Operations Management is one of the three major functional fields in business management, along with
finance and marketing. We assume a process view of organizations entities that must match the
supply of what they produce with the demand for their product. Thus we will study the design, control
and improvement of business processes in order to achieve that match.
Pré-requisitos
Principles of Management
Conteúdo
Introduction to the course
Objectives.
Organization
Process flow analysis: basic concepts; Little?s
Law
No practical class
Process flow analysis: basic concepts
continues; the impact of losses
Process flow analysis: capacity, buffers and
line balancing.
Project Management
Process flow analysis: Multiproduct case
Process flow analysis: Batching and process
performance. Economic Order Quantity.
Production Order Quantity
Project Management
Process Analysis: Batching and multiproduct
HOLIDAYProject Management
MS Project
Process flow analysis: impact of variability;
process performance
The link between Operations and Finance
Process Analysis
Waiting-Line Models: characteristics; measures
of performance. Single line, single server
poissonian model.
CASE
Bayonne Packaging Inc.
Process Analysis
Waiting-Line Models: multiservers models; non
poissonian models.
Waiting-Line Models: losses in the system.
Waiting-Line Models
Waiting-Line Models:
Waiting-Line Models: networks, process
analysis revisited.
Waiting-Line Models
Waiting-Line Models
Statistical Process Control
Waiting-Line Models
Statistical Process Control
Managing with uncertain demand: The
newsvendor model
Statistical Process Control
Reducing supply-demand mismatch: reactive
capacity
Inventory Management: (Q; ROP) Model
Statistical Process Control
Inventory Management: order up to level
Exercises
Inventory Management
CASE II
Supply Chain Management: Coordination
Inventory Management
Bibliografia
G. Cachon and C Terwiesch, Matching Supply and Demand An Introduction
to Operations Management, 2nd Edition, McGraw-Hill International Edition 2009.
Método de ensino
The course webpage will be used to disseminate information about the course, as well as the
powerpoint slides for the lectures and exercises to be solved in the practice sessions.
Método de avaliação
Problems: 10%
·Set of small problems/exercises/questions that should be handed in individually
Cases: 40%
·Groups of 4 students will have to make reports on 2 cases.
·The cases will be discussed in the lectures on the dates established in the syllabus below.
·During the discussion two groups, randomly chosen at the beginning of class, will have to
make a 15 minutes presentation. Two other groups, also randomly chosen, will make 5 minutes
comments on the presentations. Finally there will be an open discussion on the relevant features
of the case.
·Before the beginning of class all the groups will have to hand in a report on the case.
·Guidelines on the report and the presentation will be soon posted in the course page.
Final Exam: 50% - 1st round; 2nd round; or special round to be defined.
·The final exam covers all the topics and a minimum grade of 9 is required.
Students are not allowed to take any notes to the exam. A formula sheet and necessary tables will
be provided.