Integrated Management Solutions
Code
400039
Academic unit
NOVA Information Management School
Credits
7.5
Teacher in charge
Weekly hours
2.0
Teaching language
Portuguese. If there are Erasmus students, classes will be taught in English
Objectives
At the end of the course students should be able to:
• Understand the critical role of a digital enterprise solution to achieve Operational Excellence and Competitive Advantage.
• How to extract value of core enterprise applications such as ERM (Enterprise Resource Management), CRM (Customer Relationship Management), SCM (Supply Chain Management), HRM (Human Resource Management), BI&A (Business Intelligence and Analytics), Data management and Platforms.
• How to enable digital business transformation with above components to move from a system of records, to a system of differentiation, to a system of innovation.
Prerequisites
N/A
Subject matter
1. ERM (Enterprise Resource Management) - Finance, Accounting and Control.
2. SCM (Supply Chain Management) - Logistics, Procurement, Manufacturing, Warehouse and Inventory.
3. CRM (Customer Relationship Management) - Sales, Marketing, Services, Social networks
4. HRM, (Human Resource Management) - Payroll and Career development.
5. BI&A (Business Intelligence and Analytics) - Big data, Predictive, Smart data, Patterns, Reporting, Insights, Decision making.
6. Platforms and Data management - Transactional, Real-time, IoT, Data stream, Data modeling and Information integration.
Bibliography
Plattner, Hasso, and Bernd Leukert. "The in-memory revolution." Springer Science & Business Media, 2015.
Plattner, Hasso, and Alexander Zeier. In-Memory data management: Technology and applications. Springer Science & Business Media, 2012.
Wood, J.B., Hewlin, Todd, Lah, Thomas, “B4B – How technology and big data are reinventing the customer supplier relationship”, 2013.
The Digital Transformation of Business. HBR - Harvard Business Review Analytic Services Report, 2015.
Teaching method
• Theoretical classes complemented with practical applications;
• Individual and team works;
• Practical case studies.
Evaluation method
• Presentations of three applied cases (each one graded at 15%, in a total of 45%) and final test (graded at 55%). Grades apply in a scale from 0 to 20 points.
• Approval in final test is obtained for a grade equal or superior to 9,5 points.