Business Solutions as a Service
Code
400042
Academic unit
NOVA Information Management School
Credits
7.5
Teacher in charge
Weekly hours
2.0
Teaching language
Portuguese. If there are Erasmus students, classes will be taught in English
Objectives
At the end of the course students should be able to:
- Identify how to increase competitive advantage, benefits and “firm performance” for their organization, according to the level of “business Solutions as a service” implemented;
- Have examples of new business models and existing opportunities for accelerating business transformation and availability of new services and products as a service (XaaS);
- Understand which are the areas impacted and the readiness level of the organization regarding a greater adoption of "business solutions as a service".
Prerequisites
N/A
Subject matter
1. Vision on the Software as a Service (SaaS) Business applications market
1.1. Actual status on adoption and usage of SaaS Business Applications, by Organization size, Industry and Geography
1.2. Pratical cases analysis based on students Organizations and companies in same industry
1.3. Seminar: "The Future of SaaS market according to Market Analysts". Invited speakers [ex: market analysts, opinion leaders in ICT market]
2. Digital transformation in European Community (EC) and new Business Models
2.1. How digital transformation is impacting several industry markets and which are the investments EC is doing to accelerate digital transformation
2.2. Seminar: "Cloud computing" and XaaS as boosters for Digital transformation in EC, with Invited speakers [ex: consultants; organizations promoting EC programmes]
2.3. New business models in XaaS era.
3. SaaS Business applications - Adoption factors, Usage and Benefits
3.1. Suppliers point of view regarding Adoption and Benefits of SaaS business applications [eg. Microsoft, SAP, EMC, etc]
3.2. Pratical cases analysis based on students Organizations and companies in same industry
3.3. Customers point of view. Invited organization with business solutions implemented in SaaS.
4. Implementation models for SaaS business solutions. Value and impact in Organizations.
4.1. Implementation models "On.premise", Outsource/"pure play Cloud" and hybrid models
4.2. Impact in the Organization, Processes, Compliance, Human resources, internal Marketing, etc
4.3. Value and impact in "Firm Performance" from SaaS business applications. Examples for Large Organizations and SMEs
4.4. Practical cases analysis based on students Organizations and companies in same industry.
Bibliography
Jorge Rodrigues, Pedro Ruivo, Tiago Oliveira, "Software as a Service Value and Firm Performance - a literature review synthesis in small and medium enterprises". 2014
Björn Johansson, Pedro Ruivo, "Exploring Factors for Adopting ERP as SaaS". 2013
EMC, "Introducing Cloud and IT as a service for business transformation". 2013
Wood, J.B., Hewlin, Todd, Lah, Thomas, “B4B – How technology and big data are reinventing the customer supplier relationship”. 2013
Wood, J.B., Hewlin, Todd, Lah, Thomas, “B4B – How technology and big data are reinventing the customer supplier relationship”. 2013
Teaching method
• Theoretical classes complemented with practical applications;
• Indivual and team works;
• Practical case studies.
Evaluation method
• Presentations of applied cases (1st is graded at 15%, 2d graded at 20% and 3d graded at 30%) and final test (graded at 35%). Grades apply in a scale of 20.
• Applied cases: 1st - Individual case of usage of SaaS applications in own organization and comparision with same industry; 2d - Group work and presentation on "Adoption factors and benefits of business applications in SaaS"; 3d - Group work and presentation on "Value and KPIs impacted in firm performance".
• Approval in final test is obtained for a grade equal or superior to 9,5.