Operations Management
Code
1205
Academic unit
null
Department
null
Credits
7,5
Teacher in charge
Manuel Baganha
Teaching language
English
Objectives
Operations Management is one of the three major functional fields in business management, along with finance and marketing. We assume a process view of organizations entities that must match the supply of what they produce with the demand for their product. Thus we will study the design, control and improvement of business processes in order to achieve that match.
Prerequisites
Principles of Management
Subject matter
-Introduction to the course
-Objectives
-Organization
-Process flow analysis: basic concepts; Littles
-Law
-No practical class
-Process flow analysis: basic concepts continues; the impact of losses
-Process flow analysis: capacity, buffers and line balancing
-Project Management
-Process flow analysis: Multiproduct case
-Process flow analysis: Batching and process performance.
-Economic Order Quantity
-Production Order Quantity
-Project Management
-Process Analysis: Batching and multiproduct
-HOLIDAY Project Management
-MS Project
-Process flow analysis: impact of variability; process performance
-The link between Operations and Finance
-Process Analysis
-Waiting-Line Models: characteristics; measures of performance. Single line, single server poissonian model
-CASE
-Bayonne Packaging Inc.
-Process Analysis
-Waiting-Line Models: multiservers models; non poissonian models
-Waiting-Line Models: losses in the system
-Waiting-Line Models
-Waiting-Line Models
-Waiting-Line Models: networks, process analysis revisited
-Waiting-Line Models
-Waiting-Line Models
-Statistical Process Control
-Waiting-Line Models
-Statistical Process Control
-Managing with uncertain demand: The newsvendor model
-Statistical Process Control
-Reducing supply-demand mismatch: reactive capacity
-Inventory Management: (Q; ROP) Model
-Statistical Process Control
-Inventory Management: order up to level
-Exercises
-Inventory Management
-CASE II
-Supply Chain Management: Coordination
-Inventory Management
Bibliography
G. Cachon and C Terwiesch, Matching Supply and Demand An Introduction to Operations Management , 2nd Edition, McGraw-Hill International Edition 2009.
Teaching method
The course webpage will be used to disseminate information about the course, as well as the powerpoint slides for the lectures and exercises to be solved in the practice sessions.
Evaluation method
The Final Exam is mandatory and must cover the entire span of the course. Its weight in the final grade can be between 30 to 70%. The remainder of the evaluation can consist of class participation, midterm exams, in class tests, etc. Overall, written in class assessment (final exam, midterm) must have a weight of at least 50%.
Problems: 10%·Set of small problems/exercises/questions that should be handed in individually Cases: 40%
·Groups of 4 students will have to make reports on 2 cases.
·The cases will be discussed in the lectures on the dates established in the syllabus below.
.During the discussion two groups, randomly chosen at the beginning of class, will have to make a 15 minutes presentation. Two other groups, also randomly chosen, will make 5 minutes comments on the presentations. Finally there will be an open discussion on the relevant features of the case.
·Before the beginning of class all the groups will have to hand in a report on the case.
·Guidelines on the report and the presentation will be soon posted in the course page.
Final Exam: 50% - 1st round; 2nd round; or special round to be defined.
·The final exam covers all the topics and a minimum grade of 9 is required.
Students are not allowed to take any notes to the exam. A formula sheet and necessary tables will be provided.