Information Systems
Code
1208
Academic unit
null
Department
null
Credits
7,5
Teacher in charge
Paulo Faroleiro
Teaching language
English
Objectives
Learning objectives include a student´s ability to:
1. Learn to think in terms of systems, and specify systems input, outputs, and feedback loops.
2. Create a diagram with clearly stated, linked, and quantifiable business objectives, business tactics, systems objectives, and system tactics. Awareness about IT Governance frameworks and the ability to align business and information systems.
3. Understand the vital role of business intelligence in an organization´s ability to increase its revenues and decrease its costs.
4. Identify areas of opportunity where business intelligence initiatives can have the most significant impact.
5. Specify key performance indicators for an organization.
6. Recognize a value and supply chain and understand the role of information in how products get made and services get delivered.
7. Understand business areas that are affected by Enterprise Resource Planning (ERP) systems. Business Processes vs Manufacturing Processes vs Support Processes.
8. IT Processes and Project Management.
9. Discuss the way IT is organized and managed. IT Management concepts
10. Understand how an e-Commerce website can be created and the aspects of successful online businesses.
11. Recognize the vital role of design in the success and adoption of products and services.
12. Understand the value of a user-centered design process.
13. Take a side in a discussion on a debate on the role of information technology in an organization.
Prerequisites
Principles of Management
Subject matter
1. Understand the role of Information Technology and Information System in the 2010 organizations, and how IS/IT can influence the organization performance and be influenced by the organizational culture and people. How can the student relate with IT or become a successful IS manager.
2. Understand what types of information systems exists, how can they support the different businesses, business processes and decision makers. Discuss the risks and benefits of service orientation and global/virtual computing solutions.
3. Understand and describe what is data, text, documents, information systems, file systems, database systems, data warehouses, data marts, data centers. Discuss how different enterprise content architecture and management can influence successful operations and business, complying with regulatory and legal requirements.
4. Understand and describe what are intranets, the internet, wireless, networks and portals and collaboration. Discuss legal and ethical issues.
5. Understand IT Security and Information Security, its objectives, functions and financial value. Recognize symptoms of vulnerabilities, threats and cybercrime. Describe defense principles for IS, networks, wireless, discussing risks and benefits. Understand Internal Control issues and Fraud related aspects and legislation. Describe Business Continuity a Disaster Recovery methods.
6. Understand and describe B2B, B2C, e-business strategies and e-commerce operations, it IS and supporting processes. Understand e-government activities and public sector e commerce. Describe ethical and legal issues of e-business.
7. Understand mobile computing, the mobile finance services, mobile shopping, entertaining, gaming, hospital, travel and advertising. Service based and location based mobile services and commerce. Benefits for the extended organization by using mobile technology.
8. Understand WEB 2.0 and business applications, social networking services and online communities. Describe efficient business processes based on WEB 2.0. Evaluate effectiveness of social media strategies and tactics. Describe internet evolution and how this impacts business environment.
9. Describe operational systems, manufacturing and production systems, marketing and sales systems, accounting and finance systems and HR systems and how they support management and decision making.
10. Understand how Enterprise systems support cross-functional processes and multinational operations. Understand the need of ERP, SCM, CPFR, CRM and KM systems.
11. Justify "need for BI", technologies and BI Business Case. Describe BI architectures, data mining predictive analysis, dash s, scorecards, other reporting tools. Understand value of data, text, WEB mining. Understand management decision-making processes. Describe DSSs, benefits and architectures. Look to the BI future, MI - Mobile Intelligence.
12. Describe IT Business alignment strategies and its value, reasons and benefits. Identify importance, functions and challenges of IT Governance. Describe an IT strategic planning process. Understand major types of outsourcing, reasons, risks and benefits for doing it.
13. Understand BPM, BPM tools, SOA and relation with business agility and process organization and optimization. Understand software architecture and his relation with business process effectiveness and efficiency. Describe IT project identification, justification and planning. Describe SDLC.
14. Understand IT environment concerns and how can IT and users can practice and behave more green. Explain trade-offs related with conveniences and competitive advantages. Permanent connectivity and life, business, safety and social relations. Discuss major IT trends and forecasts.
Bibliography
-Primary Textbook
-Kenneth A. Kozar and Tomasz Miaskiewicz, Introduction to Operations and Information Management Systems, Kendall Hunt Publishing, 2010
-Supplemental Readings
-Articles and other required materials will also be distributed using the class web site.
-Alan Cooper, The Inmates are Running the Asylum, Morgan Kaufmann, Indianapolis, 1999
Teaching method
In-class exercises will be used to make sure that students are keeping up with the course content. All in-class exercises will be graded. The exercises will be done in the theoretical and in the practical sessions. Grades will be returned in the practical sessions. All of the exercises will be done in groups that are formed at the beginning of the semester. The dates of the graded in-class exercises will not be announced ahead of time.
Only group members who are present will receive credit. It is your responsibility to be present in every class.
Evaluation method
-In-Theoretical Class Exercises: 20% of final grade (group)
-In-Practical Class Exercises: 10% of final grade (group)
-Project: 20% of final grade (group)
-Final Exam: 50% of final grade (individual)