Quality Management
Code
10420
Academic unit
Faculdade de Ciências e Tecnologia
Department
Departamento de Engenharia Mecânica e Industrial
Credits
6.0
Teacher in charge
Ana Sofia Leonardo Vilela de Matos, Rogério Salema Araújo Puga Leal
Weekly hours
5
Total hours
110
Teaching language
Português
Objectives
Aims
The main purpose of Quality Management is to provide to students the ability to:
-Easily work in organizations that adopted the Total Quality Management approach;
-Develop, implement, analyse and continuously improve quality management systems;
-Solve problems by using both the basic and the planning quality tools;
-Apply some other quality tools that are quite useful for developing new products and processes and for continuous improvement of existing products.
-Get acquainted with other management systems (environmental management system, occupational health and safety management system, social accountability) and relate them to quality management systems.
Simultaneously, through the teaching and learning practices, the students will develop their skills in problem solving, team working, critical thinking and communication.
Subject matter
- Evolution of Quality
- The gurus’ perspectives of Quality
- Quality Costs
- Total Quality Management
- Quality in services versus Quality in industrial environments
- Self-assessment models
- Fundamentals of Statistical Process Control (SPC)
- Basic Quality tools
- The new Quality tools
- Value Analysis
- Failure Modes and Effects Analysis (FMEA)
- Quality Function Deployment (QFD)
- Portuguese System of Quality (SPQ)
- Accreditation and certification
- Standards for Quality Management Systems
- Other standards for certification
Bibliography
Notes and slides provided by the Professor
Pereira, Z.L. e Requeijo, J.G. (2012), Planeamento e Controlo Estatístico de Processos, 2ª ed., FCT-UNL e Prefácio, Lisboa
Ficalora, Joseph P. e Cohen, Louis (2009), Quality Function Deployment and Six Sigma, 2ª ed., Prentice Hall.
Stamatis, D. (2003). Failure Mode and Effect Analysis: FMEA from Theory to Execution. 2ª ed., American Society for Quality
Miles, Lawrence D. (1972), Techniques of Value Analysis and Engineering, 2ª ed., McGraw-Hill Book Co.
Pires, A. Ramos (2004), Qualidade – Sistemas de Gestão da Qualidade, 3ª ed., Edições Sílabo, Lisboa
Standards for Quality Management System and other frameworks (namely, Environmental Management and OHSAS 18001)
Evaluation method
Assessment: 2 quizzes (30%+40%) + 1 teamwork (30%)
To be admitted in the final exam, the student must assure a mark above 9,5 in the teamwork .
To be exempted from the final exam, the weighted average of the marks obtained in the individual assessment components must be above 9,5, as well as the average from both quizzes.