Universidade Nova de Lisboa

Universidade Nova de Lisboa

NOVA Information Management School

Estudos de Mercado

Código

200049

Unidade Orgânica

NOVA Information Management School

Créditos

7.5

Professor responsável

Pedro Miguel Pereira Simões Coelho

Língua de ensino

Português. No caso de existirem alunos de Erasmus, as aulas serão leccionadas em Inglês

Objectivos

This course includes a wide range of topics from exploratory qualitative research and development of quantitative market research. Students learn how to collect data, namely how to design a good questionnaire. The role of secondary data in market research and ways of reporting them are also studied.
With this course students should be able to design, conduct and report the results of a study appropriate to solve a marketing problem.

Pré-requisitos

None.

Conteúdo

1. Organization and design of a market research
2. Primary and secondary data
3. Qualitative market research
4. Data collection
5. Questionnaire design
6. Sampling
7. Presentation of results

Bibliografia

Malhotra, Naresh K., Birks, David F. (2012). Marketing research: an applied approach. Fourth European edition. Harlow: Prentice Hall/Financial Times.

Vilares, M., Coelho, P.S. (2011). Satisfação e Lealdade do Cliente – Metodologias de avaliação, gestão e análise. Escolar Editora.

Método de ensino

The course is based on theoretical and practical lessons. The theoretical classes are supported by several practical examples of application of the exposed concepts. The practical part is oriented to the design and development of a market study including an exploratory and a conclusive research.

Método de avaliação

The evaluation of the course (for both seasons) is carried out with a final exam and a project, including the design of an appropriate market study to solve a marketing problem.
Two reports must be produced (one on the exploratory research and another on the conclusive research). The reports are discussed with the teacher.
To get approval it is necessary a minimum grade of 9,5 points (out of 20) in each assessment element.

Cursos