Quality Management
Code
2352
Academic unit
null
Department
null
Credits
3,5
Teacher in charge
Sónia Dahab
Teaching language
English
Objectives
Quality Management is both a practical and theoretical framed to provide the student with the most updated discussion of the importance of Quality to Innovation, HRM , supply chain manage and internationalization.
It focus on the strategic formulation of quality as part of the overall strategy of the firm and highlights Quality prevention and client focus as the main means to achieve sustainable competitiveness.
Prerequisites
N/A
Subject matter
1. Theory quality
2. Strategic planning quality
3. Quality and Innovation of products and design processes
4. Quality services and design
5. Quality Tools
6. Statistics based on improving the quality for variables
7. Statistics based on improving the quality attributes
8. six sigma tools management
9. Learning Management to improve the quality
10. Implementation and validation of quality systems
Bibliography
Textbook:
Foster, Managing Quality: Integrating the Supply Chain. Pearson, 5th Edition, 2013. Supplement textbooks:
Goetsch and Davis, Quality Management for Organizational Excellence: Introduction to Total Quality. Pearson, 7th Edition, 2013.
Summmers, Quality Management: Creating and sustaining Organizational Effectiveness. Pearson 3rd Edition, 2010
Articles on moddle from various Journals focusing on Quality, Strategy, Marketing, Innovation , all related to the topics of the course
Teaching method
Following the Course Structure (section 3), for each topic (or combination of them) explanatory classes will discuss the concepts and their application based on textbooks and articles related to this topics. Class participation is highly taken into account. The following class, in the same week, a case‐study related to the topic will be discussed in class.
For each case we assign two groups of maximum 5/6 students. One group play the role of the Enterprise and the other group is the Consulting group. The Enterprise group has to apply the theory behind the case to justify the decisions that were taken at the time. The Consulting group has to update the case (up to 2015) and critically discuss if the decisions taken at the time it happened.
The whole class also participate by sending an individual report ( by email) of the case major issues and personal suggestion to case problems and also participating in class by questioning both groups.
Evaluation method
1. 15%‐ Individual report of the case Group Case Report (to be e‐mailed to Grader)
2. 35% ‐ Group Case Discussion‐ The EnterpriseRole and The Consultant Role ‐
3. 10%‐ Class Participation in both expository and case discussion
4. 40% ‐ Final Exam (The minimal classification for approval is 8)