Change and Process Management
Code
2436
Academic unit
null
Department
null
Credits
3,5
Teacher in charge
Alper Nakkas
Teaching language
Objectives
Since the 1990s, numerous organizations around the world have adopted the business process perspective of operations to significantly improve their operations, market, and financial performance.
Examples of business processes include order fulfillment in manufacturing firms and fast-food restaurants, patient treatment in hospitals, loan processing in banks, and customer calls processing in call centers. Organizations now, more than ever, value managers with a cross functional business process perspective. Business process improvement initiatives form the backbone of several key organizational change initiatives such as TQM, Business Process Reengineering, and Six-Sigma campaigns.
Prerequisites
Subject matter
Bibliography
Teaching method
There are two classes per week. Each class is of 1h20m. Lectures will be the predominant form of presentation and will be complemented by discussion of case studies, in-class exercises and/or projects discussion. The learning in the classroom is based on interaction among class members (including the instructor). Preparation for each case and project analysis and active participation in class discussion is critical when we are to learn from each other (individuals and/or teams, depending on the number of students) to facilitate learning, particularly for the case analysis and projects and case studies discussion.
Evaluation method
40% of your grade will be based on group work and 60% will be based on individual work.
Your course grade will be determined as follows:
-Written case analyses (group) 45% (3@15% each)
-Participation (individual) 10%
-Final exam (individual) 45%